Damaged Product Policy:
At Dhavio.com, we take utmost care in packaging and delivering our products to ensure they reach you in excellent condition. In the rare event that you receive a damaged product, we will gladly assist you in resolving the issue.
Damaged Product Upon Delivery:
1. Notification: Upon receiving a damaged product, please get in touch with our customer service team at info@dhavio.com within 3 days of receiving the shipment. Provide detailed information and, if possible, photos of the damaged item(s) and packaging.
2. Resolution: We will assess the situation and, if the damage is verified to have occurred during transit or delivery, we will arrange for a replacement of the damaged item(s) at no additional cost to you.
3. Return of Damaged Items: In some cases, we may require the damaged items to be returned to us. Our customer service team will provide instructions on the return process if necessary.
No Refunds or Returns after Use:
Please note that due to the nature of our products and hygiene considerations, we are unable to accept returns or offer refunds for items that have been opened, used, or are not in their original condition.
We value your understanding in this matter as it allows us to maintain the quality and safety standards of our products for all our customers.
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For any inquiries or assistance regarding damaged products or further questions about our policy, please contact our customer service team at info@dhavio.com. We’re dedicated to ensuring your satisfaction with Dhavio.com.
Thank you for your trust in our brand Dhavio.